Service-first CRM company whose AI-powered software runs customer service, employee service, and contact-center operations.
Zendesk is a service-first CRM company that builds software for customer service, employee service, and contact centers. Founded in 2007 in Copenhagen, Denmark and now headquartered in San Francisco, California, the company focuses on making customer and employee support simpler to run at scale.
The Zendesk Resolution Platform brings together ticketing, a help center and knowledge base, messaging and live chat, and voice, layered with AI. AI Agents resolve issues autonomously, Copilot assists human agents, and workforce management and quality assurance tools help teams measure and staff service operations.
Zendesk serves businesses across industries and sizes. Tom Eggemeier serves as chief executive officer, and the company continues to expand its AI-first approach to customer and employee experience.
MSPs and internal IT teams use Zendesk for Customer Service, Employee Service, Contact Center.
Best for: IT and support teams that need ticketing, service management, or quoting.
Zendesk pricing depends on your organization's size, the modules you enable, and your contract term. Tools in this category are usually licensed by subscription, billed per agent or per user, per month, and scale with the users, endpoints, or sites you cover.
Public rate cards are not always available, and many vendors set final pricing through a quote or their MSP and reseller channel. To get an accurate Zendesk price for your environment, request a quote from Zendesk directly, or ask a managed IT provider that supports Zendesk to bundle licensing, deployment, and management into one predictable monthly cost.
The most common alternatives to Zendesk are other ITSM, Helpdesk & Quoting vendors. Compare Zendesk with:
Zendesk is a service-first CRM company founded in 2007 and headquartered in San Francisco, California. It builds AI-powered software for customer service, employee service, and contact centers, including ticketing, messaging, and knowledge base tools.
Zendesk is headquartered in San Francisco, California, USA. The company was originally founded in Copenhagen, Denmark, in 2007.
Zendesk offers the Zendesk Resolution Platform, spanning customer service, employee service, contact center, a ticketing system, knowledge base, messaging and live chat, voice, AI Agents, and Copilot.
Tom Eggemeier is the chief executive officer of Zendesk.